Customers may submit a written complaint to the Seller regarding a purchased product, material defects, the exercise of consumer rights, or the operation of the online store.
How to Submit a Written Complaint
You can submit a written complaint by:
Email: trgovina.colmo@gmail.com
Post:
COLMO, sole proprietor Dores Blagonić
Hum 9
52420 Hum
Croatia
To help us process your complaint, we recommend including your full name, contact details, order or invoice number, a description of the issue, and your preferred resolution. Where applicable, please attach photographs or other documentation that helps explain the issue.
Response to a Written Complaint
The Seller will acknowledge receipt of the written complaint and respond within 15 days of receiving it, clearly stating whether the complaint is considered justified.
Claims Regarding Product Defects
If a product is defective, the Customer may contact the Seller to exercise the rights available under applicable legislation. Depending on the circumstances and legal requirements, possible remedies include repair, replacement, a price reduction, or termination of the contract.
Submitting a written complaint does not exclude any other rights the consumer may have under the law.
For further information, please contact us at trgovina.colmo@gmail.com.