{"id":992,"date":"2019-01-10T08:28:51","date_gmt":"2019-01-10T08:28:51","guid":{"rendered":"http:\/\/democontent.codex-themes.com\/sites\/shop-online\/?page_id=3"},"modified":"2026-10-14T13:11:28","modified_gmt":"2026-10-14T11:11:28","slug":"privacy-policy","status":"publish","type":"page","link":"https:\/\/colmo-shop.com\/en\/privacy-policy\/","title":{"rendered":"Privacy Policy"},"content":{"rendered":"<h2 class=\"wp-block-heading\">INTRODUCTION<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">This Privacy Policy explains how the personal data of users of the Colmo Shop online store is collected, used, stored, and protected.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">We process personal data to enable the use of the online store, create and manage user accounts, receive and process orders, handle payments, deliver products, fulfil legal obligations, and analyse website traffic and usage.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">We process personal data in accordance with applicable data protection laws, including the General Data Protection Regulation (GDPR).<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">This Privacy Policy applies to website visitors, registered users, and customers of Colmo Shop.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">1. DEFINITIONS<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Personal data<\/strong> means information relating to an identified or identifiable individual, such as a first name, surname, address, email address, or telephone number.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Processing of personal data<\/strong> includes activities such as collecting, using, storing, modifying, and deleting personal data.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Data controller<\/strong> means the entity that determines the purposes and means of processing personal data. The details of the data controller are provided in the following section of this Privacy Policy.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Data processors<\/strong> are service providers that process personal data on behalf of the data controller as part of the services they provide.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">2. DATA CONTROLLER DETAILS<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">The data controller responsible for processing personal data is Colmo.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>The existing Colmo details, including the full legal name, address, and contact information, remain unchanged.<\/strong><\/p>\n\n\n\n<h2 class=\"wp-block-heading\">3. WHAT PERSONAL DATA DO WE COLLECT?<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Depending on how the online store is used, we may process the following categories of personal data:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Customer information:<\/strong> first name, surname, delivery and billing address, email address, and telephone number.<\/li>\n\n\n\n<li><strong>Order information:<\/strong> products ordered, order amounts, order status, delivery details, and payment-related information.<\/li>\n\n\n\n<li><strong>User account information:<\/strong> data required to register, log in, manage a user account, and view order history.<\/li>\n\n\n\n<li><strong>Communication data:<\/strong> information provided by users via email or other available communication channels.<\/li>\n\n\n\n<li><strong>Technical and analytical data:<\/strong> information about website usage, pages visited, and interactions with the online store, in accordance with cookie settings and the consents provided.<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">We do not collect more personal data than is necessary for the relevant processing purpose.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">4. PURPOSES AND LEGAL BASES FOR PROCESSING<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">We process personal data only to the extent necessary for specific purposes and on an appropriate legal basis.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">4.1. ORDER PROCESSING AND PURCHASES<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">When an order is placed, we process the information required to receive and fulfil the order, communicate with the customer, handle payment, and deliver the products. This may include the customer&#8217;s first name and surname, delivery and billing address, email address, telephone number, details of the products ordered, and information about the order and payment status.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">The legal basis is the performance of a contract or taking steps at the customer&#8217;s request before entering into a contract.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">4.2. USER ACCOUNTS<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">If a user creates an account in the online store, we process the information required for registration, login, account maintenance, viewing order history, and managing saved information.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">The legal basis is the performance of a contract or the provision of functionality requested by the user.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">4.3. ACCOUNTING AND OTHER LEGAL OBLIGATIONS<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">We process and retain information relating to orders, payments, and issued invoices to the extent and for the periods required by applicable laws.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">The legal basis is compliance with the data controller&#8217;s legal obligations.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">4.4. WEBSITE USAGE ANALYTICS<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">With the user&#8217;s consent, we use Google Analytics to analyse website traffic and usage in order to understand how users interact with the online store and improve its functionality.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Google Tag Manager is used to manage tags on the website. Analytics tracking that requires consent is activated only after the user has given consent.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">The legal basis for analytics cookies and related processing that requires consent is the user&#8217;s consent.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">4.5. COMMUNICATION WITH USERS<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">We process information provided by users via email or other available communication channels to respond to enquiries, resolve issues, and provide information related to orders or the use of the online store.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">5. LEGITIMATE INTEREST<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Where applicable, we may process personal data on the basis of legitimate interests, for example to protect website security, prevent misuse, maintain the technical functionality of the online store, and establish, exercise, or defend legal claims.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Such processing is carried out only where the conditions set out in applicable data protection laws are met and where the interests or fundamental rights and freedoms of the user do not override the legitimate interests of the data controller.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">6. COOKIES AND ANALYTICS TOOLS<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">The Colmo Shop website uses cookies and similar technologies to ensure the proper functioning of the online store, remember user preferences, and analyse website usage.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">6.1. STRICTLY NECESSARY COOKIES<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">Strictly necessary cookies are used for functions required for the online store to operate, such as the shopping cart, checkout process, and management of user sessions.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">6.2. ANALYTICS COOKIES<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">Analytics cookies are used through Google Analytics, with tags managed through Google Tag Manager, to collect statistical information about website traffic and usage. This information helps us understand visitor behaviour and improve the functionality of the online store.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Analytics cookies and related technologies that require consent are activated only after the user has given valid consent.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Users may reject analytics cookies or subsequently change or withdraw their consent through the available cookie settings.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">More detailed information about individual cookies, their providers, purposes, and storage periods is available through the cookie settings on the website.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">7. MANDATORY PROVISION OF DATA<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Providing certain personal data is necessary to process orders, enter into and perform contracts, deliver products, and fulfil legal obligations.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">If a user does not provide the information necessary to fulfil an order, we may be unable to accept or process the order, deliver the products, or issue an invoice.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">If the online store allows purchases without registration, creating a user account is not necessary for every purchase.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">8. RECIPIENTS OF PERSONAL DATA<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">For the operation of Colmo Shop, personal data may be processed as part of Colmo&#8217;s business activities and, where necessary, disclosed to the following service providers:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Hostinger<\/strong> \u2013 provides web hosting and the technical infrastructure for the website.<\/li>\n\n\n\n<li><strong>Croatian Post (Hrvatska po\u0161ta)<\/strong> \u2013 delivers ordered products to customers.<\/li>\n\n\n\n<li><strong>Google Analytics<\/strong> \u2013 processes analytics data about website usage after the user has given consent.<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">Google Tag Manager is used to manage tags on the website.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Personal data may also be disclosed to competent authorities where required by law.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Data is processed only to the extent necessary for the relevant purpose, with appropriate personal data protection measures in place.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">9. TRANSFERS OF PERSONAL DATA OUTSIDE THE EUROPEAN ECONOMIC AREA<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Certain service providers may process personal data outside the European Economic Area. Where such transfers take place, they are carried out in accordance with applicable data protection laws and with appropriate safeguards where required.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">For information about specific transfers and the safeguards applied, users may contact the data controller using the contact details provided in this Privacy Policy.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">10. RETENTION PERIODS FOR PERSONAL DATA<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">We retain personal data only for as long as necessary for the purpose for which it was collected, while complying with applicable legal retention obligations.<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Invoices and accounting records:<\/strong> retained for the periods prescribed by applicable accounting and tax laws. For relevant accounting documents, a statutory retention period of at least 11 years applies where this period is applicable.<\/li>\n\n\n\n<li><strong>Order data:<\/strong> retained for as long as necessary to fulfil orders, handle complaints and other requests, and meet legal obligations.<\/li>\n\n\n\n<li><strong>User accounts:<\/strong> retained while the account remains active, except for data that must be retained due to legal obligations or the establishment, exercise, or defence of legal claims.<\/li>\n\n\n\n<li><strong>Customer communications:<\/strong> retained for as long as necessary to handle enquiries and related requests, taking into account any legal obligations and limitation periods for legal claims.<\/li>\n\n\n\n<li><strong>Analytics data:<\/strong> retained in accordance with the data retention settings in Google Analytics. Cookies are stored for the periods specified in the cookie settings.<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">Once the relevant retention periods have expired, personal data is deleted or anonymised unless there is a lawful basis for retaining it further.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">11. PERSONAL DATA SECURITY<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">We implement appropriate technical and organisational measures to protect personal data against unauthorised access, loss, alteration, disclosure, or destruction.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Access to personal data is restricted to individuals and service providers who need it to perform their duties.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Although appropriate security measures are implemented, no method of data transmission or electronic storage can guarantee absolute security.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">12. USER RIGHTS<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">In accordance with applicable data protection laws, users may exercise the following rights, depending on the circumstances and applicable legal requirements:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Right of access<\/strong> \u2013 the right to obtain confirmation as to whether their personal data is being processed and to access that data.<\/li>\n\n\n\n<li><strong>Right to rectification<\/strong> \u2013 the right to request correction of inaccurate or completion of incomplete personal data.<\/li>\n\n\n\n<li><strong>Right to erasure<\/strong> \u2013 the right to request deletion of personal data where the legal requirements are met.<\/li>\n\n\n\n<li><strong>Right to restriction of processing<\/strong> \u2013 the right to request restriction of processing in the circumstances provided for by law.<\/li>\n\n\n\n<li><strong>Right to data portability<\/strong> \u2013 the right to receive personal data in a structured, commonly used, and machine-readable format where the legal requirements are met.<\/li>\n\n\n\n<li><strong>Right to object<\/strong> \u2013 the right to object to processing based on legitimate interests where the legal requirements are met.<\/li>\n\n\n\n<li><strong>Right to withdraw consent<\/strong> \u2013 the right to withdraw consent at any time where processing is based on consent.<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">To exercise their rights, users may contact the data controller using the contact details provided in this Privacy Policy.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Withdrawing consent does not affect the lawfulness of processing carried out before the withdrawal.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">The right to erasure and other rights may be limited where there is a legal obligation to retain data or another lawful basis for continued processing.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Users also have the right to lodge a complaint with the Croatian Personal Data Protection Agency (AZOP) if they believe their personal data is being processed in breach of applicable laws.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">13. DIRECT MARKETING<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Colmo Shop does not use a newsletter to send promotional emails.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">If the use of personal data changes in the future, this Privacy Policy will be updated as necessary, and an appropriate legal basis for the processing will be ensured.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">14. CHANGES TO THIS PRIVACY POLICY<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">This Privacy Policy may be updated from time to time to reflect changes in business operations, the functionality of the online store, or applicable laws.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">The updated version will be published on the Colmo Shop website. We recommend that users review its contents periodically.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Last updated:<\/strong> 14 October 2026.<\/p>","protected":false},"excerpt":{"rendered":"<p>INTRODUCTION This Privacy Policy explains how the personal data of users of the Colmo Shop online store is collected, used,&#8230;<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-992","page","type-page","status-publish"],"jetpack_sharing_enabled":true,"_links":{"self":[{"href":"https:\/\/colmo-shop.com\/en\/wp-json\/wp\/v2\/pages\/992","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/colmo-shop.com\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/colmo-shop.com\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/colmo-shop.com\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/colmo-shop.com\/en\/wp-json\/wp\/v2\/comments?post=992"}],"version-history":[{"count":12,"href":"https:\/\/colmo-shop.com\/en\/wp-json\/wp\/v2\/pages\/992\/revisions"}],"predecessor-version":[{"id":2841,"href":"https:\/\/colmo-shop.com\/en\/wp-json\/wp\/v2\/pages\/992\/revisions\/2841"}],"wp:attachment":[{"href":"https:\/\/colmo-shop.com\/en\/wp-json\/wp\/v2\/media?parent=992"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}