{"id":2828,"date":"2026-10-14T11:26:12","date_gmt":"2026-10-14T09:26:12","guid":{"rendered":"https:\/\/colmo-shop.com\/?page_id=2828"},"modified":"2026-10-14T13:50:56","modified_gmt":"2026-10-14T11:50:56","slug":"pisani-prigovori-i-reklamacije","status":"publish","type":"page","link":"https:\/\/colmo-shop.com\/en\/pisani-prigovori-i-reklamacije\/","title":{"rendered":"Written objections and complaints"},"content":{"rendered":"<p class=\"wp-block-paragraph\">Customers may submit a written complaint to the Seller regarding a purchased product, material defects, the exercise of consumer rights, or the operation of the online store.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">How to Submit a Written Complaint<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">You can submit a written complaint by:<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Email:<\/strong> <a href=\"mailto:trgovina.colmo@gmail.com\">trgovina.colmo@gmail.com<\/a><\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Post:<\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">COLMO, sole proprietor Dores Blagoni\u0107<br>Hum 9<br>52420 Hum<br>Croatia<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">To help us process your complaint, we recommend including your full name, contact details, order or invoice number, a description of the issue, and your preferred resolution. Where applicable, please attach photographs or other documentation that helps explain the issue.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Response to a Written Complaint<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">The Seller will acknowledge receipt of the written complaint and respond within 15 days of receiving it, clearly stating whether the complaint is considered justified.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Claims Regarding Product Defects<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">If a product is defective, the Customer may contact the Seller to exercise the rights available under applicable legislation. Depending on the circumstances and legal requirements, possible remedies include repair, replacement, a price reduction, or termination of the contract.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Submitting a written complaint does not exclude any other rights the consumer may have under the law.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">For further information, please contact us at <a href=\"mailto:trgovina.colmo@gmail.com\">trgovina.colmo@gmail.com<\/a>.<\/p>","protected":false},"excerpt":{"rendered":"<p>Customers may submit a written complaint to the Seller regarding a purchased product, material defects, the exercise of consumer rights,&#8230;<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-2828","page","type-page","status-publish"],"jetpack_sharing_enabled":true,"_links":{"self":[{"href":"https:\/\/colmo-shop.com\/en\/wp-json\/wp\/v2\/pages\/2828","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/colmo-shop.com\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/colmo-shop.com\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/colmo-shop.com\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/colmo-shop.com\/en\/wp-json\/wp\/v2\/comments?post=2828"}],"version-history":[{"count":2,"href":"https:\/\/colmo-shop.com\/en\/wp-json\/wp\/v2\/pages\/2828\/revisions"}],"predecessor-version":[{"id":2854,"href":"https:\/\/colmo-shop.com\/en\/wp-json\/wp\/v2\/pages\/2828\/revisions\/2854"}],"wp:attachment":[{"href":"https:\/\/colmo-shop.com\/en\/wp-json\/wp\/v2\/media?parent=2828"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}