GENERAL TERMS AND CONDITIONS

1. SELLER INFORMATION

The seller of products through the Colmo Shop online store is:

COLMO, owned by Dores Blagonić
Address: Hum 9, 52420 Hum, Croatia
Personal Identification Number (OIB): 61177213722
Email: trgovina.colmo@gmail.com
Phone: +385 91 566 6661

In these Terms and Conditions, the seller is referred to as the “Seller”, and a person purchasing products through the online store is referred to as the “Customer”.

2. SCOPE OF APPLICATION

These General Terms and Conditions govern the ordering and purchase of products through the Colmo Shop online store, prices and payment methods, delivery conditions, consumer rights, the right of withdrawal, returns, written complaints and claims, and other matters related to online purchases.

These Terms and Conditions apply to purchases made through the online store. Before placing an order, the Customer must read these Terms and Conditions, which are available on the store’s website.

Nothing in these Terms and Conditions limits the statutory rights of consumers.

3. ORDERING AND CONCLUSION OF CONTRACTS

Purchases are made through the online store by selecting products, adding them to the shopping cart, entering the required information and submitting an order.

Before finally confirming the order, the Customer is shown the selected products, quantities, prices, delivery costs, the total amount payable and the available payment methods. The Customer may review and correct the entered information before submitting the order.

The button used to submit the final order must clearly indicate that placing the order entails an obligation to pay.

After submitting an order, the Customer receives an order receipt confirmation at the email address provided during checkout. This confirmation acknowledges receipt of the order but does not, by itself, mean that payment has been recorded.

The contract is deemed concluded when the Seller accepts the order, in accordance with the ordering procedure displayed to the Customer and the confirmation received. If an additional confirmation from the Seller is required to accept the order, the Customer will be informed accordingly.

The Customer is responsible for the accuracy of the information entered when placing the order.

4. PRICES AND PAYMENT

All product prices are displayed in euros. Prices and applicable taxes are displayed in accordance with applicable legislation.

Before finally confirming the order, the Customer is shown the total purchase amount, including delivery costs and any other applicable charges.

The available payment methods are:

Bank transfer
Cash on delivery, if available for the selected order and destination.

Payment details and instructions are provided to the Customer during checkout or in the order confirmation.

Orders paid by bank transfer are processed after the payment has been received and recorded, unless the Customer is expressly informed otherwise.

5. DELIVERY

Orders are delivered by Hrvatska pošta (Croatian Post) to destinations available during checkout.

Delivery costs, available delivery options and the conditions for free delivery are displayed to the Customer before the order is finally confirmed.

Delivery to other European Union countries is available for the destinations offered in the online store. Delivery costs depend on the destination and other applicable conditions and are displayed before the order is confirmed.

Estimated delivery times and delivery conditions are provided on the “Delivery” page and/or during checkout. If a specific product or destination has a special delivery timeframe, the Customer will be informed before the contract is concluded.

The Seller will deliver the goods within the timeframe agreed with the Customer or, if no specific timeframe has been agreed, within the period prescribed by applicable law.

Detailed information about delivery costs, destinations and delivery times is available on the “Delivery” page.

6. RIGHT OF WITHDRAWAL

Consumers who conclude a distance contract generally have the right to withdraw from the contract within 14 days without giving any reason, except in cases where this right is excluded by law.

For sales contracts involving goods, the withdrawal period generally begins on the day the goods are received by the consumer or by a third party designated by the consumer, other than the carrier.

The Customer may exercise the right of withdrawal through the “Contract Withdrawal” function available on the Colmo Shop website, or by sending an unequivocal statement of withdrawal to trgovina.colmo@gmail.com or by post to the Seller’s address stated in these Terms and Conditions.

When the online withdrawal function is used, the Customer will receive, without undue delay, an acknowledgement of receipt on a durable medium. This acknowledgement will include the withdrawal statement and the date and time of submission.

For detailed information about the procedure, deadlines and exceptions, please refer to the “Contract Withdrawal” page.

7. RETURNS AND REFUNDS

If a consumer validly exercises the right of withdrawal, the goods must be returned to the Seller without undue delay and no later than 14 days from the day on which the Seller was informed of the withdrawal, unless a statutory exception applies.

The consumer bears the direct cost of returning the goods if they were informed of this obligation in advance, unless the Seller agrees to bear the cost or applicable law provides otherwise.

The Seller will reimburse payments received, including the cost of the least expensive standard delivery option offered, where applicable, within the statutory deadlines and under the conditions prescribed by law.

In the case of withdrawal from a sales contract for goods, the Seller may withhold the refund until the goods have been received back or until the consumer provides evidence that the goods have been sent back, whichever occurs first, unless a statutory exception applies.

The consumer is liable for any diminished value of the goods resulting from handling beyond what is necessary to establish the nature, characteristics and functioning of the goods, in accordance with applicable law.

The right of withdrawal does not apply to all products. Statutory exceptions include certain perishable goods and sealed goods that are not suitable for return for health protection or hygiene reasons if they have been unsealed after delivery, where the applicable legal conditions are met.

8. NON-CONFORMITY OF GOODS AND WRITTEN COMPLAINTS

Customers have the rights provided by applicable law in the event of non-conformity or defects in goods.

If the Customer believes that a product is defective or wishes to submit a complaint concerning a purchase or the operation of the online store, a written complaint may be sent to:

Email: trgovina.colmo@gmail.com

By post:
COLMO, owned by Dores Blagonić
Hum 9
52420 Hum
Croatia

To help the Seller process the complaint efficiently, the Customer is advised to include their full name, contact details, order or invoice number, a description of the issue and any relevant supporting documents or photographs, where applicable.

The Seller will respond to a written consumer complaint within 15 days of receipt, clearly stating whether the complaint is accepted.

Submitting a written complaint does not limit any other rights the Customer may have under applicable law.

Further information is available on the “Written Complaints and Claims” page.

9. PERSONAL DATA PROTECTION

Customers’ personal data is processed for purposes related to order processing, payments, delivery, communication with the Customer and compliance with the Seller’s legal obligations, in accordance with applicable data protection laws.

Information about the types of data collected, purposes and legal bases for processing, retention periods, data recipients and data subject rights is available on the “Privacy Policy” page.

10. FINAL PROVISIONS

Purchases made through the online store are governed by the applicable laws of the Republic of Croatia and the European Union.

If any provision of these Terms and Conditions is found to be invalid or unenforceable, the validity of the remaining provisions will not be affected.

These Terms and Conditions do not exclude or limit any consumer rights that cannot be excluded or limited by contract.

The Seller may amend these Terms and Conditions when necessary. The version available to the Customer at the time the contract is concluded will apply to that particular order.